When can I cancel an order?
When you place your order, we will acknowledge your order via email and will then confirm the order with the relevant brand. Once the brand has confirmed that it can process the order we will send you a confirmation e-mail (usually within 2/3 working days of you placing your order).
Orders can be cancelled without any hassle or cost to you at any time before you receive this confirmation e-mail.
Once the confirmation e-mail has been received, your order is already being processed: payment has been taken from you and we have arranged for delivery. At this point, please follow the Returns process below.